Option A: (Remote Claims Processing Program)
With this plan WRS will
- Remotely review claims ready for submission as provided by dealer
- Investigate and apply labor operations (unless provided by dealer)
- Apply proper concern, cause of failure, and correction codes (3Cs)
- Verify proper documentation (3Cs) and advise management of suggested
corrections
- Investigate & verify proper labor times, parts, rentals/ shuttles, and other
miscellaneous net items
- Review claim for compliances in DMS
- Receive, review & attach necessary supportive documentation (when applicable)
- Submit claim as a live transaction to ensure timely payments
- Correct & resubmit any rejected claims & manage pending transactions
- Close the repair order claim (upon Request)
- Notify Management of claim discrepancies & claim compliance deviations
- 263 schedule reconciliation services available
Option B: (Compliancy Review & Processing Program).
The"in condition for submission" plan:
With this plan WRS will
- All items in option A
- Receive, by dealer, scanned files of repair orders and all supportive claim
documentation
- Verification and validation of front and back of RO compliance
- Tech write ups (3Cs)
- Customer's signatures
- Service Managements authorization signatures, date & time
- Tech punch times including straight time & OLH punches
- Review of all supportive documentation (SI docs, sublets, rentals, codes, battery
print outs, forms, etc.)